Shipping & Returns

What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express), personal checks, money orders, traveler's checks, bank wires, Google Checkout, and PayPal.

How do I order by phone?
Give us a call at 1-888-577-2760.
Our customer service department handles calls Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Standard Time. Customer service is closed on Saturdays and Sundays. Please note that we do have extended hours during peak seasons.

Where do I mail my check or money order to?
Checks and money orders can be sent to:

Fine Tuxedos
980 Broadway #338 Thornwood, N.Y. 10594

 

Returns and exchanges are NOT accepted at this address. To process a return, please email us at info@FineTuxedos.com Please also note that the above address is NOT a retail showroom. Returns are NOT accepted at this address. 

How long will it take to receive my order?
Orders received by 11 am EST are often but not always shipped the same business day. We ask that you allow an additional 1-2 business days for your order to process before it is shipped. Please factor this potential extra 1 - 2 days processing time into your order. If your order must be shipped the same day it was placed, please email us at info@finetuxedos.com, and we will make every effort to accommodate you. Orders received Friday noon EST through Sunday will usually not be shipped until Monday. Next Day Air orders shipped on Friday will not be delivered until Monday (the next business day). Saturday, Sunday, and national holidays are NOT business days for delivery purposes. We reserve the right to choose the shipping carrier of our choice for all shipments (including Next Day & 2nd Day Air).

PLEASE NOTE: Next Day Air and 2nd Day Air are considered shipping methods and DO NOT guarantee a specific delivery day. Adverse weather conditions, carrier issues, and acts of G-D can delay deliveries. Shipping charges (including express shipping charges) will NOT be refunded due to adverse weather conditions, carrier issues (e.g., UPS/USPS), or acts of G-D that may delay your delivery. 

If you place your order on Thursday evening or Friday morning/afternoon and select 1-Day Air shipping, you can expect to receive your package on Monday (not Saturday).  We do not offer Saturday or Sunday shipping options. Please keep this in mind. 

Our warehouses are closed on weekends (Saturday and Sunday). No packages are moved on Saturday or Sunday. If you place an order on Saturday or Sunday, the earliest we can process/ship it is Monday.

Standard delivery time for orders within the U.S. is 1-5 business days. Delivery time varies depending on your location within the U.S. Express shipping options are available at checkout.

Exchanges are handled as new orders and shipped accordingly. Once we receive your returned items, we will refund your credit card for the items from the initial order.

If returning an item to our warehouse (whether it is a return or an exchange for another item), the customer is responsible for the return shipping charges. Shipping charges from orders are not refunded. Feel free to use any shipping method to send returned items to us. We highly recommend using a traceable method, as lost items are not eligible for refunds without proof of return. 

How are shipping charges calculated?
We make every effort to keep our shipping charges as low as possible. Orders are typically shipped via UPS, FedEx, or USPS. We reserve the right to choose our carrier of choice for all shipments (including express shipments). 

Please note that we ship to Hawaii and Puerto Rico via UPS or USPS expedited service only. Shipping costs to these areas will be a flat rate of $55.00 for all orders. We ship to APO/FPO addresses via U.S. Priority Mail, which will incur a flat rate charge of $35.00 on all orders. Shipping charges for Alaska are a flat rate of $55 via ground shipping. Next Day, 2nd Day, or 3rd Day Air to these locations is not available.

PLEASE NOTE: We only ship within the United States.

What is your return policy?
We will gladly accept the return or exchange of any unworn, unaltered garment with tags intact within 30 days of purchase. The customer is responsible for return shipping and we strongly suggest retaining the return tracking information as lost packages will not be eligible for a refund without proof of return. After 30 days we cannot accept any returns. If items are returned after 30 days they will be donated to a local charity or discarded. Tuxedo shirts and socks are the only items that cannot be returned or exchanged once removed from the original packaging. All other merchandise MUST be returned in its original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit. Shipping charges are non-refundable.

All returns must be able to be resold as "brand new" again. Garments that are returned with heavy household odors, including cigarette smoke, will not be accepted as a return and will be shipped back to the customer. Garments that have been dry-cleaned or laundered cannot be returned for a refund. These garments would be considered a final sale.

Returns will not be accepted FOR ANY REASON if the original tag(s) have been removed. These garments cannot be sold as new again.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where round-trip shipping costs will be deducted from your refund.

The customer is responsible for return shipping charges.

Merchandise purchased on a credit card will be refunded to the original card only.

We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the merchandise. On credit card refunds, please allow one billing cycle for credit to appear. We appreciate your patience with this process.

Please note that returns WILL NOT be accepted without a Return Authorization Number. Orders that are shipped back to us without an RA# are subject to a 15% restocking fee.
To obtain an RA#, please email us at info@finetuxedos.com 

Is my credit card information safe and secure during online transactions?
Yes, your credit card information is encrypted using Secure Socket Layer (SSL) Technology, the internet standard for secure commerce transactions. This technology scrambles all of your personal information, including credit card number, name, and address, making it impossible to read as it travels over the internet.

Will my email address and personal information be sold or shared with third parties?
Fine Tuxedos will never sell or share your email or personal information with other companies. We protect this information and use it for communication purposes only. We respect your privacy and are committed to ensuring that it is maintained.